Laptop update/query

[maharetr]

So. Apparently, I deal with Acer direct until the 1 year warranty expires. Fair enough. I endure the Acer customer support line, with its "hello, please give me your first name and serial number, then the problem, in that order" customer 'service', but it turns out that the technical side of things is pretty good.

They've deduced over the phone that it's a problem with the laptop itself (Damn), and have arranged for a courier to come and pick said laptop up from my workplace on Tuesday. That's rather cool of them, I gotta say.

What's the best way to 'securely pack' a laptop? Anyone? Cos I have no idea, and Australia Post is looking back at me blankly.

ETA: By the way they were talking, whatever I pack it in is how it's going to get to Sydney. They've texted me the address to write on the box. It seems like overkill considering they appear to have a centre in Perth, but whatever, I'm not the one paying for it.

We have flat cardboard left over from moving, black_samvara reminded me, so I'll have a go at making a box out of that. Yay for lots and lots of packing tape?

Comments

[scotsnow.livejournal.com]

Just some bubble wrap, but don't overdo it. :)

When the courier comes to pick it up, he'll put it in a courier packet and should give you a docket so you can track it after he leaves. Or might get you to sign his electronic tracker thingy they all have these days.

However, I haven't worked in the courier business since ... '89 or '90 so things might have changed somewhat. :P You can always call Acer later in the day to check it got there okay ...

[buoy-wonder.livejournal.com]

Scot is right, bubble wrap it and it will be fine.

[maharetr.livejournal.com]

Heh, watch me ETA :P

It's going interstate, to Sydney, and they texted me the address to write on the box. We have a stack of flat cardboard left over from moving -- would wrapped in bubblewrap and cardboard count? *grin*

[buoy-wonder.livejournal.com]

As long as it wont bounce around in side of the box it should be fine.

[shrydar.livejournal.com]

I'll add to the chorus of people saying bubble-wrap. I'd probably also put a sheet of paper or two between the keyboard and the screen, but that's likely overkill.

Also - whenever I send a computer in for servicing I always assume there's an 80% chance they're going to wipe the hard drive completely. (TBH I usually nuke it myself, but that's just because I don't like the idea of letting anyone else anywhere near my filing system).

[maharetr.livejournal.com]

I'm going to pull out as many documents etc as I can in the remaining battery time (<15 mins). I'm leery of reformatting it, considering there's a good chance they won't need to *touch wood!* and I haven't updated my music back up in too long -- my own fault!

[shrydar.livejournal.com]

That all sounds pretty sensible under the circumstances :)

[justadecoy.livejournal.com]

I've got the foam packing and box from a Epson scanner in my car if you want it.

[maharetr.livejournal.com]

Oh, that sounds ideal, thank you! What's the best way to work it? My email's maharetr at yahoo.com